E911 Director Rex Nelms
37 West Tugalo St./P.O. Box 386
Toccoa, GA 30577
Emergency 911 is the lifeline for all residents of Stephens County and throughout the rest of the United States. When used properly, it can make the difference in saving lives and preserving public safety.
Members of the Stephens County 911 team are highly trained professionals with training to equivalent to that of firefighters, paramedics or police officers. In fact, many response personnel are cross-trained with fire and emergency medical training. Like these other public safety team members our staff members serve the community 24 hours a day, 365 days a year.
Emergency 911 calls are routed over dedicated phone lines to the 911 Public Safety Answering Point (PSAP) for the area the caller is calling from, and trained personnel then send the emergency help needed.
Enhanced 911, or E-911, allows phone operators to see the name, address and phone number of the caller as well as the jurisdiction to be contacted, the proper radio frequency, a map to the site, verbal directions using local landmarks, and sometimes even tips on how to deal with a particular emergency.
In an emergency, dial 911 on your phone. It's a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless or pay phone. The 911 dispatcher will ask you to verify the information which appears on his or her computer screen. Phone number and location information may not be available for 911 calls made from a cellular/wireless phone.
911 is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from law enforcement, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 911. It's better to be safe and let the 911 dispatcher determine if you need emergency assistance.
If you have an emergency:
- Stay calm and state your emergency
- Speak loudly and clearly. Give the 911 dispatcher your name, phone number and the address where help is needed.
- Answer the dispatcher's questions. Stay on the telephone as long as it's safe to do so, and don't hang up until the dispatcher tells you to.
- When placing a 911 call from a cell phone provide the dispatcher your location immediately.
Do not call 911 for the following:
- For information
- For directory assistance
- When you're bored or lonely and just want to talk
- To report a crime that occurred yesterday
- For a pet emergency
- As a prank
If you call 911 by mistake, do not hang up. Tell the dispatcher what happened so 911 knows there really isn't an emergency. If the dispatcher is unable to verify that no emergency exists, a deputy sheriff will be sent to the location.
It's a prank call when someone calls 911 for a joke, or calls 911 and hangs up when no emergency exists. Prank calls not only waste time and money, but can also be dangerous. If 911 lines or dispatchers are busy with prank calls, someone with a real emergency may not be able to get the help they need. Prank calls are a punishable under Georgia law.
The first 911 service in the nation was implemented in Haleyville, Ala., in February of 1968.